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Applications Specialist (CRM Focused)

Posting Details

Position Information

Position Title Applications Specialist (CRM Focused)
Position Summary
Do you have experience implementing software in organizations? Are you passionate about providing technology focused solutions to organization-wide challenges? Do you have a background in IT? Are you looking for a permanent role which allows you to connect with the entire Red Deer Polytechnic community?

Red Deer Polytechnic is hiring a full-time, permanent Application Specialist who will have the ability to work on campus and remotely. This position will work within the Information Technology Services division under the direction of the Manager of IT Operations & Development.
Position Responsibilities
Application Specialists at Red Deer Polytechnic support institutional software and ensure our technology supports our values, goals and overall strategy. The person hired into this Application Specialist role will support the implementation and maintenance of RDP’s new CRM (Customer Relationship Management) Software initially but will also work within a team to ensure the execution and maintenance of other critical applications at RDP.

The Application Specialist is responsible for:
  • Implementing new applications and enhancing existing applications to align our current IT infrastructure with the operational goals.
  • Maintaining current applications and providing day to day troubleshooting to end users to ensure the software solution is working as efficiently as possible.
  • Recommending strategic improvements and working collaboratively with stakeholders to understand the business needs.

The Application Specialist also focuses on:
  • Supporting data analysis and ensuring software solutions provide data in usable formats for users.
  • Documenting existing and new processes and ensuring updates and changes are reflected in training programs and materials.
  • Maintaining new processes by troubleshooting challenges and supporting users through the transition.

The Information Technology Services division ensures the effective integration and use of technology and systems in a learner-centered environment. The IT Operations & Development team executes service deliverables that align with the Polytechnic’s strategic plan. They ensure optimal operation and function of our IT systems.

#IND #applications #CRM #InformationTechnology #CustomerRelationshipManagement #software
Required Qualifications
  • A minimum of 3 years of experience in a similar role at a public or private organization.
  • Two (2) years of related post-secondary training or equivalent such as a Diploma in Computer System Technology.
  • Proven knowledge of project management, business process redesign and software implementation.
  • Exceptional communication skills and ability to engage effectively and professionally with individuals at all levels of the organization.
Preferred Qualifications
  • Four (4) years of related post-secondary training or equivalent such as a Bachelor of Business Administration or Bachelor of Commerce degree.
  • Previous experience working in a post-secondary environment.
Salary or Hourly? Salary
Salary $66,670 - $78,112 annually
Benefits and Compensation Information
Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays.

*Eligibility to access the above mentioned benefits dependent upon the AUPE Collective Agreement and related RDP policies.
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic (RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Extended Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.

Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.

Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.

Posting Detail Information

Competition Number 2023-A-140
Employment Type Permanent Full-Time
Number of Vacancies 1
Desired Start Date 11/06/2023
Position End Date (if term-certain)
FTE 1.0
Hours of Work Normal working hours are 8:00 a.m. to 4:00 p.m., Monday to Friday, 35 hours per week. Hours may be flexible according to operational needs.
Open Date 09/25/2023
Close Date
Open Until Filled Yes
Note to Applicant
To fulfill Red Deer Polytechnic’s mission to enrich the intellectual, economic, cultural, and social development of Central Alberta, people representing diverse perspectives and experiences are required. We welcome and encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, persons with any sexual orientation, and persons of any gender identity or gender expression.
Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents